Refund policy
1. We ship our plants directly from our greenhouse and guarantee the quality of our plants. If one should perish during shipment due to our fault, please contact us within 24 hours with relevant photos. We will refund the cost of the plant or send a replacement one.
Some brown leaves, dead pitchers/traps, or cosmetic damage to foliage can happen in the shipping process and will not have any long-term impact on the plant. Many of the plants we sell have a winter time dormancy period. These plants may appear extremely unhealthy or even dead if they arrive during this period. In reality, they are perfectly healthy, and will resume growth when spring time begins.
Please note: absolutely no refunds or replacements will be given after 24 hours of receipt. “Receipt” means “Delivered” time stamp by mail carrier (USPS, etc.).
2. We are not responsible for any items lost or delayed during the mail processing, showing as delivered but not found for any reason, damaged during transit, or any other problems with mail carriers (USPS, etc.). If any of these situations should occur, please file a claim directly with respective mail carrier.
3. We only guarantee high quality live plant shipment, further survival upon arrival is up to you and we take no responsibility for that. Please, upon receipt of your order, do not leave the plants in the package but create the necessary conditions for them as soon as possible. Our site provides care instructions for each plant we sell. Also please feel free to contact us with questions (please use Contact Us form).